How do NICCE gift card works?
We currently do not offer physical gift cards, once purchased it is sent as an electronic code via your confirmation of purchase email. You would then enter the code at...
When is my card charged?
Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a...
Do you refund delivery charges if I return something?
Unfortunately, we do not offer refunds on delivery fees. Shipping charges cover the cost of getting your order safely to you, and these cannot be reversed once the order has...
When will you refund my returned item(s)?
You will receive a confirmation of your refund via email. The money should appear in your bank account within 3-5 working days from the day we issued your refund. Refunds...
RETURNS
You can return your order for a refund within 14 days of receipt of goods. Please allow up to 14 working days for the refund to process. Refunds can...
Not in when your order is delivered?
For UK orders if you are not available when the item is ready to be delivered to you, the courier will leave a calling card or you will need to reach out...
Next day delivery
Express Delivery 1-2 days - £6.99 - Please note, we don't offer this delivery to Northern Ireland. We currently offer a express service but there is no guarantee this will arrive...
UK delivery information
Once your order has been despatched, UK standard delivery service can take between 3-5 working days to be delivered from the date of despatch at the cost of £4.99....
What should I do if my order hasn't been delivered yet?
The estimated delivery date is provided in your order confirmation email. Please allow up until this date for the parcel to arrive. You will be able to keep track of...
Lost parcel
If the tracking for your parcel shows it has been delivered but you haven’t received it, you should: • Check if someone else at your address has accepted it • Look around...
Tracking your order
You will receive a shipping confirmation email along with the tracking number once your items are on the way. Please click on the link provided to check the progress of...
Prices on the site have changed
Our prices on site are a response to sales, stock and customer demand. For this reason we cannot refund any price differences, however, In the unlikely event that the price...
