When will you refund/exchange my returned item(s)?

For refunds - You will receive a confirmation of your refund via email. The money should appear in your bank account within 3-5 working days from the day we issued your refund. Refunds will only be made to the original payment method.

For exchanges - You will be notified via email about the progress of your exchange.

Please note that returns once received at our warehouse, it can take up to 14 days to process them.

If this has gone past the estimated time frame, please contact our customer service team and they will be happy to look into this for you.

Related Questions

Do you refund delivery charges if I return something?

When will you refund/exchange my returned item(s)?

International orders - Return

RETURNS

Shop now. Pay later.

Head to the payment section of our checkout to start using Klarna.

Two new ways to shop

Pay Later

  1. Make your order
  2. Try it on at home
  3. Only pay for what you keep

or

Slice It

  1. Spend £60 or more
  2. Split your payment over 3 months
  3. Enjoy your new clothing

Hate missing deliveries?

Delivery has been made hassle-free with HubBox.

You can now select from thousands of local shops and collect your goods at your convenience.

Select the Click & Collect option in the checkout

Find and select your local Collect Point

We will email you when your parcel is ready to pick-up