How HubBox Click&Collect works?

HubBox is a Click & Collect service that lets you collect your parcels from thousands of local collection points, ensuring you never miss a delivery again.  How does it work?  Step 1 Select the...
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Not in when your order is delivered?

For UK orders if you are not available when the item is ready to be delivered to you, the courier will leave a calling card or you will need to reach out directly to the courier to redirect your pa...
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Customs and import charges

Import duties and taxes may be charged on orders delivering to outside the EU. These are set by the Customs Authority of the destination country. During the checkout process, duties & taxes wil...
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Saturday delivery

NICCE remains up and running but our returns and deliveries are changing a little - Find out more here For Saturday delivery please order before midday Monday-Friday (excluding public and bank ho...
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Next day delivery

 NICCE remains up and running but our returns and deliveries are changing a little - Find out more here Orders will need to be received before midday from Monday-Thursday (excluding public and...
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International delivery information

Please be aware - we are experiencing delays in these countries due to Covid 19 -  USA: +1 day France, Germany, Netherlands: 48h to 72h Australia: Please expect a 4 day delay for express deliv...
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UK delivery information

NICCE remains up and running but our returns and deliveries are changing a little - Find out more here   Once your order has been despatched, UK standard delivery service can take between 3-5 ...
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What should I do if my order hasn't been delivered yet?

The estimated delivery date is provided in your order confirmation email. Please allow up until this date for the parcel to arrive. You will be able to keep track of your order with the tracking li...
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Lost parcel

If the tracking for your parcel shows it has been delivered but you haven’t received it, you should: • Check if someone else at your address has accepted it • Look around the delivery location. You...
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Tracking your order

You will receive a shipping confirmation email along with the tracking number once your items are on the way. Please click on the link provided to check the progress of your delivery. We recommend ...
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