How HubBox Click&Collect works?

HubBox is a Click & Collect service that lets you collect your parcels from thousands of local collection points, ensuring you never miss a delivery again.  How does it work?  Step 1 Select the...
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Not in when your order is delivered?

For UK orders if you are not available when the item is ready to be delivered to you, the courier will leave a calling card or you will need to reach out directly to the courier to redirect your pa...
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Russia shipping

We currently do not offer a service to ship products to Russia.
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Customs and import charges

This is dependent on the recipient’s customs regulations in their country. All customs charges are to be paid by the customer upon receipt. Should they be payable, the customer will be notified tha...
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Saturday delivery

For Saturday delivery please order before midday Monday-Friday (excluding public and bank holidays) at the cost of £12.  Sadly, we currently do not offer this service for international orders. *Ple...
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Next day delivery

Orders will need to be received before midday from Monday-Thursday (excluding public and bank holidays) for next day delivery at the cost of £6. Next day delivery does not include weekend delivery,...
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International delivery information

Please see below information about international shipments: Europe (DPD)**Switzerland and Norway will be shipped by Royal Mail £10 standard delivery service (2-10 working days)(FREE Standard EU del...
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UK delivery information

Once your order has been despatched, UK standard delivery service can take between 3-5 working days to be delivered from the date of despatch at the cost of £2.00. Your tracking information will be...
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What should I do if my order hasn't been delivered yet?

The estimated delivery date is provided in your order confirmation email. Please allow up until this date for the parcel to arrive. You will be able to keep track of your order with the tracking li...
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Lost parcel

If the tracking for your parcel shows it has been delivered but you haven’t received it, you should: • Check if someone else at your address has accepted it • Look around the delivery location. You...
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Tracking your order

You will receive a shipping confirmation email along with the tracking number once your items are on the way. Please click on the link provided to check the progress of your delivery. We recommend ...
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