If the tracking for your parcel shows it has been delivered but you haven’t received it, you should:

 Check if someone else at your address has accepted it

 Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage

 Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request a re-delivery or to arrange collection of the parcel

If you are still having trouble locating the parcel, please contact our customer service team so they could investigate this further.

April 26, 2019 — Help Centre
Tags: delivery