Not in when your order is delivered?

For UK orders if you are not available when the item is ready to be delivered to you, the courier will leave a calling card or you will need to reach out directly to the courier to redirect your parcel.

This will give you options on how to retrieve your parcel. This is also updated on your tracking link with royal mail. 

For international orders please contact DHL services or our customer service team.

We want to make your shopping experience even better for you, so if you know you are not going to be in next time, go for hassle-free delivery with Hubbox. This option will allow you to select from thousands of local shops and collect your goods at your convenience. For more details please visit

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