I haven't received an order confirmation email
You should receive the order confirmation right away after placing your order with us. Please check your SPAM folder since the confirmation email might be mistaken as junk mail and...
Can I cancel/amend my order?
If you parcel has not yet left our warehouse we are more than happy to look into making amends for you but we cannot guarantee any changes can be made....
Faulty item received
We want to make sure we can resolve this quickly as possible for you. If you are unlucky to have received a faulty item, please start the process on our...
Missing item
Please contact our customer service team via email as soon as possible, including your order number and a description of the missing item. If your parcel is damaged, you must report...
Wrong item received
If you have received the wrong item, please contact our customer service team with your order number, photographic evidence along with the price tag that is attached to the item. As soon as this...
