Faulty item received

We want to make sure we can resolve this quickly as possible for you.

If you are unlucky to have received a faulty item, please contact our customer service team as soon as possible, including your order number, a description of the damaged item, and photographic evidence along with a care label. Please do not return any faulty items to us unless advised to do so by one of our customer service agents as the correct information will be provided.

If you do not return your faulty item as soon as we advise you to do so, we reserve the right to refuse a refund or exchange.

Faulty policy on reflective products

Due to the special reflective nature of the fabric, wrinkling and optical blemishes may occur during wear. The finish of the garment will give an individual appearance and should not be considered as fault.

Related Questions

Size Guides

Why was my order cancelled?

Prices on the site have changed

I haven't received an order confirmation email

Can I cancel/amend my order?

Faulty item received

Missing item

Wrong item received