Faulty item received

We want to make sure we can resolve this quickly as possible for you.

If you are unlucky to have received a faulty item, please start the process on our returns portal for faults as soon as possible. You will need your order number and will be asked to add photographic evidence. We will then review the fault and go through the next steps with you. 

If you do not return your faulty item as soon as we advise you to do so, we reserve the right to refuse a refund or exchange.

Faulty policy on reflective products

Due to the special reflective nature of the fabric, wrinkling and optical blemishes may occur during wear. The finish of the garment will give an individual appearance and should not be considered as fault.