We want to make sure we can resolve this quickly as possible for you.
If you are unlucky to have received a faulty item, please contact our customer service team as soon as possible, including your order number, a description of the damaged item, and photogenic evidence along with a care label. Please do not return any faulty items to us unless advised to do so by one of our customer service agents as the correct information will be provided.
If you do not return your faulty item as soon as we advise you to do so, we reserve the right to refuse a refund or exchange.
Faulty policy on reflective products
Due to the special reflective nature of the fabric, wrinkling and optical blemishes may occur during wear. The finish of the garment will give an individual appearance and should not be considered as fault.