Why was my order cancelled?

We may cancel your order if we decide it is reasonable to do so which may include circumstances where:

1) Item is unavailable or out of stock (especially during peak periods: sale/Christmas)

2) We suspect that your order is related to fraudulent activity

If you have any concerns about your cancelled order, please contact our customer service team.

Related Questions

Size Guides

Why was my order cancelled?

Prices on the site have changed

I haven't received an order confirmation email

Can I cancel/amend my order?

Faulty item received

Missing item

Wrong item received

Shop now. Pay later.

Head to the payment section of our checkout to start using Klarna.

Two new ways to shop

Pay Later

  1. Make your order
  2. Try it on at home
  3. Only pay for what you keep

or

Slice It

  1. Spend £60 or more
  2. Split your payment over 3 months
  3. Enjoy your new clothing

Hate missing deliveries?

Delivery has been made hassle-free with HubBox.

You can now select from thousands of local shops and collect your goods at your convenience.

Select the Click & Collect option in the checkout

Find and select your local Collect Point

We will email you when your parcel is ready to pick-up