FAQs

Orders
• I haven't received an order confirmation email
• Can I cancel/amend my order?
• Why was my order cancelled?
• Faulty item received
• Wrong item received
• Missing item
Delivery
• Next day delivery
• Saturday delivery
• Tracking your order
• Not in when your order is delivered?
• UK delivery information
• International delivery information
• What should I do if my order hasn't been delivered yet?
• Do you refund delivery charges if I return something?
• How HubBox Click&Collect works?
• Lost parcel
• Customs and import charges
Returns
• Returns
• International orders - return
• When will you refund/exchange my returned item(s)?
Payments & Gift Cards
• How can I pay for my order?
• When is my card changed?
• How do NICCE gift cards work?
• Why was my payment rejected?
• Do you offer a gift receipt?
• How does Klarna pay later work?
• How does the Klarna three instalments option work?
Product & Stock
• Can you tell me if you get a product back in stock?
• Prices on the site have changed
• Size guides
• Care Instructions
Press & PR
• Creative work
• Influencer/PR requests
Promotions
• Do you offer a student discount?
• How do I keep up with the latest seasons?
• Do you offer any discounts?
• How can I opt out from marketing emails?
• Do you have a loyalty scheme?