Customer Service Assistant

The Role:

We are looking for a calm and confident customer service advisor to join our digital team and work alongside our current CS advisor during our busiest season. 

This key role is responsible for:

  • Answering customer enquiries via Zendesk, live chat and over the phone
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Acknowledging and resolving customer complaints
  • Processing exchanges and refunds on Shopify
  • Communicating and coordinating with internal/external departments (warehouse)

Key Skills:

  • Working knowledge of Zendesk 
  • Must have proven Shopify experience 
  • Positive attitude
  • Ability to learn quickly
  • Calm under pressure
  • Excellent verbal and communication skills
  • Organised and efficient
  • Working knowledge of MS Office 
  • Good computer skills

    Employee benefits after successful completion of probationary period

      • Pension
      • Generous Clothing Allowance
      • Cycle to work scheme
      • Life Insurance
      • Competitive salary
      • Working hours: Mon - Fri 9am-5pm

    Start date for this role is ASAP

    Please note that due to the high volume of candidates only suitable candidates will be responded to. Please do not apply if you do not match the criteria above. 

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