Help Center

Orders

Queries

Can I amend my order after i’ve placed it?

Missing item

Wrong item received

Prices on the site have changed

Not in when your order is delivered

Delivery

Queries

Tracking your order

UK standard delivery

Next day delivery

International delivery information

Customs and import charges

Russia shipping

What should I do if my order hasn’t been delivered yet?

Why haven’t I received an order confirmation email?

Lost parcel

Returns

Queries

UK returns

International returns

What do I do if I receive a faulty item?

Do international orders have free returns?

How can I get a new returns note?

Why hasn’t my return been completed yet?

Do you refund delivery charges if I return something?

Payments, Promos and Gift Cards

Queries

How do NICCE gift cards work?

How does Klarna work in the UK?

How can I pay my order?

When is my card charged?

Product and Stock

Queries

Can you tell me if you get a product back in stock?

Wholesale request?

Press and PR

Queries

Who can I contact in regards to PR?

Influencer requests

Creative work

Where can I find your available job positions?